Contact
Support that reaches engineers,not scripts.
Support is part of the infrastructure. Ours runs 24/5 in more than a dozen languages, aligned to global market hours, with escalation protocols that put technical questions in front of the people who built the systems — because at 2 a.m. during a fast market, a scripted apology is worth exactly nothing.
24/5 · Multilingual · Real-time monitoring
Choose Your Channel
Three doors,all staffed.
01
Client Portal & Live Chat
The fastest route for anything account-specific — funding status, verification, platform issues. Live chat sits inside the portal, staffed 24/5, with your account context already on screen when the conversation starts.
02
New Accounts
Questions before you commit — account types, verification requirements, funding methods. The onboarding team answers through the registration flow, before any deposit is asked of you.
03
Institutional Desk
Liquidity and bridging, X-PAMM programmes, white-label arrangements and partnership structuring — routed to the desk that owns those systems, not a general queue.
Write to Us
No portal account yet?Write here.
What to Expect
How a ticketactually travels.
First response, fast
Live chat answers in minutes during market hours. Every conversation starts with a person who can see your account state — no re-explaining from zero.
Escalation with context
Technical issues route to engineers with the full conversation attached. You explain once; the context travels with the ticket.
Named follow-up
Open items come back to you with an owner and a status — not a case number and silence.
Monitored around the clock
Execution infrastructure is monitored in real time independently of tickets — most platform-level issues are being worked before the first client reports them.
Global Offices
Six offices.One standard.
London · Sydney · Singapore · New York · Kingstown · Tortola. Institutional clients and partners can arrange meetings through the institutional desk; for everyone else, the fastest office is the client portal — open 24/5, no travel required.
Regulated entity: IEXS Markets Pty Ltd · AFSL 541328 · ACN 618 156 200 · Sydney, Australia.
24/5
Support across market hours
17+
Languages supported
6
Offices across jurisdictions
1
Standard of service, everywhere
FAQ
Before you write in —the quick answers.
My deposit hasn't arrived — what first?
Check the funding status inside the client portal first; most deposits clear on the automated audit within the window shown there. If the window has passed, live chat with your transaction reference resolves it fastest.
I can't log into the platform.
Confirm you are using the trading-account credentials (not portal login) and the correct server name from your welcome material. Still stuck? Live chat can reset and re-issue in minutes.
How do I reach the institutional desk?
Through the client portal, mark your enquiry institutional — liquidity, X-PAMM and partnership questions route directly to the desk rather than the general queue.
Do you offer support in my language?
Support runs in more than seventeen languages including English, Traditional and Simplified Chinese, Bahasa Indonesia and Vietnamese. Write in whichever you think best — we will follow.